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Terms of use

Terms of use published on November 14th, 2025, effective from December 1st, 2025

TERMS OF USE OF MULTISPORT CARDS
 
I. DEFINITIONS
 
Account
The User’s individual account in the My MultiSport Platform and Application, which allows him/her to use all the features of the My MultiSport Platform and Application, including the Virtual MultiSport Card.
 
Accompanying Person
A person above 16 years who is included in the List as an accompanying person by an Employee who has an active MultiSport Card. Accompanying Person can only have the same type of MultiSport Card that the Employee has.
 
Accounting Period
Each calendar month within the contractual period as prescribed in the Agreement.
 
Application
A set of services and functions available to Virtual Users within the MultiSport mobile application, used, among others, to confirm the right to use the services of the MultiSport Program (using the Virtual MultiSport Card, without the need to present the plastic version of the MultiSport Card), and to verify the Virtual User’s identity.
 
Benefit Systems
Benefit Systems d.o.o., registration number 081141357, personal identification number 57845277445, is a company with its seat and registered address at Street Vjekoslav Heinzel 44, 10000 Zagreb, Croatia (hereinafter: Benefit Systems).
 
Benefit Systems Group Companies
Benefit Systems S.A., registration number 0000370919, with its registered office in Warsaw, Plac Europejski 2, 00-844 Warsaw, Poland (hereinafter: Benefit Poland) and any company controlled by Benefit Poland.
 
Child
A person under the age of 16 for whom a MultiSport Child Card is requested from an Employee who is his/her parent/guardian and a User. Each Employee who is a User may register in the List a maximum of two children. On the day the Employee loses their User status, the Employee’s Child also ceases to be a User.
 
Client
The legal entity that concluded the agreement with Benefit Systems (hereinafter: the Agreement) for the purpose of providing its Employees with the opportunity to access the services that make up the MultiSport Program and to use these services.
 
Confirmed Identity
The Application functionality which confirms the verification of the Virtual User’s identity. Virtual User receives a confirmation of identity during the first visit to the Sports Facility with the Virtual Card by the staff of the Sports Facility, who confirms that the Virtual User is the real owner of the card by comparing the data in the Identification document and the data entered on their Account. In order to use of International Visits, Virtual Users should carry out the Confirmed identity process exclusively in the Republic of Croatia; otherwise, they will not be able to use the services within the framework of International Visits.
 
Employee
A person who is (i) Client’s Employee under an employment contract and/or (ii) Client’s associate under a management contract, and at least 70% of the Client’s Employees must be employed based on the employment contract.
 
Identification Document
A document issued by the competent governmental, municipal, educational or other authority containing the name, surname and a photograph of the MultiSport Card User (e.g. identity card, passport, driving license, student’s card or students’ markbook). In the event of verification of the identification of a Child’s visit, it is permitted to check the correspondence of the Child’s data on the Card using an identification document without a photo, e.g. a health card.
 
International Visit
Means a visit to a Sports Facility by a Virtual User within the Partner outside the Republic of Croatia, with whom Benefit Systems Group Company has entered into partnership agreements and who accepts the Virtual MultiSport Card and International Visits. International Visits shall be treated in the same way as other visits.
 
List
The list of names of Users authorized to use the services covered by the MultiSport Program. The Client shall submit the List to Benefit Systems in accordance with the Agreement.
 
MultiSport Card
Plastic document (Plastic MultiSport Card) or a feature of the application that enables the creation of an electronic record in the application (Virtual MultiSport Card) that authorizes MultiSport Card Users to use the services included in the MultiSport Program. The MultiSport Card is the property of Benefit Systems. It contains the identification number, the name and surname of the MultiSport Card User, the name of the Client and an indication of the type of MultiSport Card. Each person/user can be assigned only one MultiSport card issued in his/her name and cannot be transferred to other persons.
 
MultiSport Card User/User
An Employee, Child and an Accompanying Person who is listed on the List, who has applied to participate in the Program and who has given his/her mandate to Client to deliver his/her personal data to Benefit Systems. Each MultiSport Card User has a Plastic MultiSport Card or a Virtual MultiSport Card, which is only available if the User created it through the Application. The Virtual MultiSport Card gives the User only the scope of rights that the Plastic MultiSport Card gives him.
 
MultiSport Kids Card
The MultiSport Kids Card authorizes the MultiSport Kids Card Users to use the services included in the MultiSport Kids Program. The MultiSport Kids Card is the property of Benefit Systems, contains the identification number, first and last name of the MultiSport Kids Card User, the Client’s name, an indication of the type of MultiSport Card and the month and year of birth of the Child. Unless otherwise specified in the Agreement, an Employee with an active MultiSport Card may be granted only two MultiSport Kids Cards issued in his/her name for persons under the age of 16 for whom he/she is the parent/guardian and cannot be transferred to other persons.
 
MultiSport Lite Card
The MultiSport Lite Card authorises the MultiSport Lite Card Users to use the services included in the MultiSport Lite Program. The MultiSport Lite Card is the property of Benefit Systems, contains the identification number, first and last name of the MultiSport Lite Card User, the Client’s name, and an indication of the type of MultiSport Card.
 
MultiSport Program/Program
All the services/activities listed on the following website: www.benefitsystems.hr or Application. In case there are special conditions for the use of certain sports or recreational services in a specific Sport Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Program. Includes MultiSport Kids Program and MultiSport Lite Program.
 
MultiSport Lite Program
The MultiSport Program that includes all services/activities listed on the following webpage: https://benefitsystems.hr or the Application that explicitly state that they can be used via the MultiSport Lite Card. In case there are special conditions for the use of certain sports or recreational services in a specific Sport Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Program.
 
MultiSport Kids Program
The MultiSport Program that includes all services/activities listed on the following website: www.benefitsystems.hr, or the Application that explicitly states that they can be used via the MultiSport Children’s Card. In case there are special conditions for the use of certain sports or recreational services in a specific Sport Facility, these conditions will be published in the details section for the respective Sports Facility. Benefit Systems and its Benefit Systems Group Companies reserve the right to add, change or omit services covered by the MultiSport Program.
 
MyMultiSport Platform
A set of features and contents available to MultiSport Card Users with active MultiSport Cards after Registration and login to the website: https://mymultisport.benefitsystems.hr/.
 
Partners
Sports centre/swimming complex/fitness club/tennis court/dancing studio or other similar facility at which sports and/or recreational services are available for use through Multisport Card, and with whom Benefit Systems or Benefit Systems Group Companies have entered into partnership agreements. A list of all Sport Facilities and information about the services available in these Sports Facilities is published on the website of Benefit Systems https://benefitsystems.hr or the Application.
 
Registration
An activity that is carried out in the manner specified in the My MultiSport Platform or in the Application, which is a prerequisite for the MultiSport Card User to be able to use all the functionality of the My MultiSport Platform and Application that are available to that MultiSport Card User, including the Account.
 
Sports Facilities/Facility
Various sports and recreation facilities made available by Partners for use by MultiSport Card Users.
 
Trial Period
Period during which the Client’s Employees who are not MultiSport Card Users can try themselves the MultiSport Card.
 
Virtual User
A MultiSport Card User who uses the Virtual MultiSport Card.

II. SUBJECT

  1. The Terms of Use of MultiSport Cards (the “Terms of Use”) regulate the relations between the company Benefit Systems and the Clients, i.e. Users, regarding the use of MultiSport Cards. All the services covered by the MultiSport Program can be used by the Users in accordance with these Terms of Use.

III. GENERAL PROVISIONS

  1. All MultiSport Card Users are allowed to use one service/activity per day in one Sports Facility in accordance with the agreed conditions that are listed in the list of agreed services/activities for each Sports Facility on the website https://benefitsystems.hr/en/maps/ or Application.
  2. MultiSport Cards do not provide the right to a free of charge use of any equipment and/or services of a personal trainer unless explicitly mentioned on the website of the company Benefit Systems: https://benefitsystems.hr or Application.
  3. All MultiSport Cards Users are obliged to follow the rules of the Sport Facility they visit.
  4. All MultiSport Cards Users are prohibited from using the MultiSport Cards in any other way except for personal access to Sport Facilities and for personal use and recreation, and they are also prohibited, among other things to provide their MultiSport Cards for use by other persons, to trade with them, to lease them, to give them away as presents, to leave them at the Sport Facilities, to use MultiSport Cards for the purpose of performing a professional activity or for achieving any economic benefit etc.
  5. MultiSport Card Users or Clients cannot make any changes to the design of MultiSport Cards.
  6. In case of loss, damage or theft of the MultiSport Card, the MultiSport Card User is obliged to inform their employer, who is then obliged to inform the company Benefit Systems within 24 hours. The MultiSport Card found after the loss that has been reported must be sent to Benefit Systems immediately upon discovery.
  7. In case of first plastic card loss, there is no charge for creating a duplicate, while every other loss is charged 6,64 EUR + VAT. Users are unable to use the MultiSport Program until they receive a new card. We send a duplicate of the Plastic MultiSport Card by mail to the employer’s address, and the deadline for delivery is within five working days. The User can pick up a Plastic MultiSport Card personally at the address Benefit Systems d.o.o., Street Vjekoslav Heinzel 44, 10 000 Zagreb, from Monday to Friday from 08:00 a.m. to 4:00 p.m. The User agrees on the method of collecting with the employer, i.e., with the person whom the employer entrusted with the MultiSport Program. Information on access to the MultiSport Program and the use of MultiSport Cards can be obtained by phone: 0800 222 023.
  8. If the active Multisport Card does not pass the check at the Sports Facility and any technical problems occur, the MultiSport Card User or a person from the Sports Facility is obliged to immediately call customer service, which works seven days a week from 7:00 a.m. to 10:00 p.m., to immediately check the validity of the MultiSport Card and the POS device at the time of the problem. In case there are technical difficulties regarding the Plastic MultiSport Card, customer care will immediately submit a request for a duplicate card, which will not be charged. The MultiSport Card User is not able to use the service until they receive another MultiSport Card, except on the day of reporting the technical difficulty. On the day that the difficulty is reported, customer care will verify the visit to the Sport Facility and enable the MultiSport Card User to use the service. A duplicate of the Plastic MultiSport Card will be made on the first working day of Benefit Systems. The MultiSport Card User can pick up the new MultiSport Card in person, or it will be sent to the address of the User’s employer.
  9. If, due to the use of International visits, the system rejects a MultiSport Card due to user-specific reasons (e.g., card inactive, visit limit reached, eligibility issue), the User should send a complaint to her/his domestic country’s Infoline (the country that issued their card) only via email international.hr@benefitsystems.hr
  10. The complaint in general should include:
    • User identification details (full name, card number),
    • Country of origin of the user,
    • Date and location (full address and country) of service use,
    • Description of the issue,
    • Expectations,
    • Any relevant attachments (e.g., photos, proof of payment).
      Within a maximum of 48 hours from the submission, the User shall receive an acknowledgement e-mail confirming that the complaint case is being processed. Benefit Systems shall inform the User of the resolution, whether positive or negative, within 14 days from the date of receipt of the email with the complaint.
  11. The MultiSport Card User is obliged to pay to the Sports Facility for the use of services that are not included in the MultiSport Program in accordance with the price list of the specific Sports Facility.
  12. MultiSport Card Users are obliged to comply with the Terms of Use and the rules of the Sports Facilities they visit. If it is determined or reasonably suspected that the User is using the MultiSport Card in violation of these Terms of Use, Benefit Systems may, at its sole discretion with immediate effect, take all measures to remedy the loss or damage resulting therefrom, including request the User to exclusively use the Virtual MultiSport Card or deactivating/blocking the MultiSport Card. If the User, despite the measures taken, repeatedly violates the aforementioned Terms of Use and rules, Benefit Systems has the right to block the User’s MultiSport Card. i.e. immediately terminate membership in the MultiSport Program.
  13. On the date that the Employee of the Client using the MultiSport Card loses the right to use the MultiSport Card, its Accompanying Person and Child who has the MultiSport Card, automatically lose the right to use the additional MultiSport Card, which shall be deactivated. Such an Accompanying Person cannot be moved and linked in the system with another Employee of the same company.
  14. A Child who turns 16 during the course of their participation in the MultiSport Program may only register as an Accompanying Person for the next Accounting Period. If the Employee’s MultiSport Card is cancelled or expires, all associated cards are automatically cancelled, i.e. the participation of the Employee’s Child(ren) in the MultiSport Program also ceases.
  15. Parents/guardians of MultiSport Kids Card users are required to ensure adequate supervision of them when they use the MultiSport Kids Program.
  16. The MultiSport Card User has the right/possibility, within 10 minutes after the visit has been registered, to cancel the visit. In this case, the employee of the Sports Facility – Partner cancels the visit via the POS device, and the MultiSport Card User can use the daily limit of one visit in another Sports Facility.
  17. An Employee who uses My MultiSport Platform for individual MultiSport Card requests may deactivate the MultiSport Card at any time. The card will be deactivated from the first day of the following month. The Employee can reorder the MutiSport Card at the earliest after 6 (six) months from the date of the MutiSport Card deactivation. 

IV. PROVISIONS RELATING TO THE MY MULTISPORT PLATFORM AND APPLICATION
 
Account Registration

  1. User Account Registration for the purpose of using the Application can be done either through the My MultiSport Platform (i.e. by registering on the website) or directly in the Application.
  2. Any person who downloads the Application to their mobile device can use it as an unregistered user.
  3. Only users who are above 16 years of age can register an Account in the My MultiSport Platform or Application.
  4. Each User can create only one Account in the Application or My MultiSport Platform. The User account in the My MultiSport Platform and the User account in the Application is the same account, which means that if the User has an account on the My MultiSport Platform, he will log in to the Application using the login and password set for that account on the My MultiSport Platform, and if the User does not have an account on the My MultiSport Platform, the User will also use the login and password set for the account in the Application to login to the My MultiSport Platform.
  5. For Registration, the MultiSport Card User is required to enter the information specified in the Registration form. After confirming the Registration, the MultiSport Card User should click on the activation link to activate the Account.
  6. MultiSport Card User can delete the Account at any time and without giving any reason under the conditions set out in the paragraph “Delete Account” in the Application and My MultiSport Platform.
  7. After Registering and entering a username and password, the MultiSport Card User will get access to the functionality of the My MultiSport Platform and Application, including the Virtual MultiSport Card in the Application, if they want to use it.
  8. Each MultiSport Card User is obliged to use the My MultiSport Platform and Application exclusively for their own needs, in a manner and in accordance with these Terms of Use, the provisions of the law and in accordance with good customs.
  9. User is obligated to safeguard Account data (login and password, identification number) and data generated by the Application.

User obligations

  1. The MultiSport Card User is prohibited from:
    • provide illegal content or use My MultiSport Platform or the Application contrary to these Terms of Use, provisions of the law, good customs or in violation of the personal rights of third parties and the rights and interests of Benefit Systems,
    • make changes on the My MultiSport Platform or Application,
    • place in the My MultiSport Platform or the Application, or distribute malicious software (including viruses and trojans) or other mechanisms that could cause interference with the operation of My MultiSport Platform or the Application or its operation in violation of these Terms of Use,
    • impersonate as other persons, provide false personal data or otherwise mislead regarding the MultiSport Card User’s identity or visits to the Sports Facility recorded using the Application,
    • make available to third parties his data for logging into the Account or data generated by the Application for the purpose of using the MultiSport Program.
  2. If a MultiSport Card User is found to be using the My MultiSport Platform or the Application in violation of these Terms of Use, Benefit Systems may, with immediate effect, block the MultiSport Card User’s Account and take all steps to remedy any loss or damage resulting therefrom.
  3. The MultiSport Card User is obliged to immediately notify Benefit Systems of any violation of their login and/or password rights, and of any violation of the rules specified in these Terms of Use.
  4. MultiSport Card Users should use appropriate technical measures to reduce the risk of unauthorized interception, such as the use of anti-virus software and software to protect the identity of Internet users. Benefit Systems will never ask the MultiSport Card User to provide their password by phone or email.

Technical Conditions of the Application

  1. The Application can be downloaded from the application store corresponding to the particular mobile device, including the Google Play Store or the App Store.
  2. Downloading the Application requires an electronic device with the Android or iOS operating system in at least the following versions: Android: version 7.0 and iOS: version 11, and an Internet connection (mobile phone or tablet). Basically, the Virtual Card cannot technically be used on AG Huawei mobile devices certified after May 15, 2019, because they do not support Google services.
  3. Benefit Systems will not charge any fees for downloading or using the Application. However, the MultiSport Card User bears the costs of transferring the data required to download, run and use the Application in the amount determined by the telecommunications operator.
  4. Technical security measures provided in the application include encryption of the API connection using SSL.

Search engine for Facilities (Partners)

  1. For unregistered users, the My MultiSport Platform or the Application allows searching for Sports Facilities. The user can also view selected content, including information about the MultiSport Program, contact information and FAQs.
  2. Users registered and logged into the Application can use all features available to unregistered Users and other features available only to registered MultiSport Card Users.
  3. MultiSport Card User registered and logged into the Application who has an active Plastic card can also see MultiSport Card validity information.
    When searching for the Sports Facility, each user ca
  4. search with or without including their geolocation. The geolocation option is turned off by default, and the user must give their consent to turn it on. Consent to the transfer of location data in the GPS is expressed through the operating system of the user’s end device. Consent is voluntary.

Virtual card and Confirmed identity

  1. Only registered users of the Application who have an active card can use the Virtual Card and Confirmed Identity.
  2. In the process of creating a Virtual Card, the User will need to enter their number, to which they will receive a confirmation code via SMS.
  3. Activating the Virtual Card makes the plastic version of the card inactive.
  4. To get a Confirmed Identity, the MultiSport Card User needs to carry out the process of verifying his identity in such a way that he needs to assign a photo to his Virtual MultiSport Card, regardless of whether he wants to take a new photo or choose one from his gallery, and the photo that the MultiSport Card User has chosen will be stored only on the mobile device of that MultiSport Card User and will not be uploaded to any external storage space.
  5. As a one-time check, in the Sports Facility, the MultiSport Card User must present the Identification Document and the “My Card” section displayed on the screen in the Application, which contains the MultiSport Card User’s name, photo and QR code generated in the presence of the Sports Facility staff. After confirming the identity in the Sports Facility, the MultiSport Card User receives the status of Confirmed Identity and can use the Virtual Card instead of the Plastic MultiSport Card.
  6. Staff employed in the Sports Facilities have the right to check the User’s identification documents if the person in the photo in the MultiSport Card User’s Virtual Card cannot be recognised from the displayed image.
  7. Every 30 (thirty) days since the last photo change in the Application, the MultiSport Card User has the right to change his/her photo in the Application. If the MultiSport Card User decides to change his photo in the Application, he should repeat the procedure from point 4 of this article.
  8. Confirmed identity will only be valid on the mobile device on which the confirmation was obtained, and if the mobile device is changed, the MultiSport Card User must confirm the identity again on the new device.
  9. Application may allow MultiSport Card Users to use additional services upon acceptance of separate terms and conditions governing a particular service.
  10. MultiSport Card User can use the features of the Application 24 (twenty four) hours a day, except breaks necessary for maintenance, technical repairs or re-establishment of the correct operation of the Application.
  11. All technical problems and the impossibility of using the service of the Facility as part of the MultiSport Program can be reported by phone to Benefit Systems using the helpline number 0800 222023.
  12. User will not be able to use the MultiSport Program in case of non-fulfilment of the conditions described in these Terms of Use or in the Sports Facility’s operating rules, and especially:
    • if the data on the MultiSport card or the data displayed in the Application on the Virtual MultiSport Card (including the photo) do not correspond to the data in the Identification document,
    • if the user does not have a MultiSport Card with them or refuses to give it for verification, and at the same time does not use the Virtual Card,
    • if the user does not have an Identification document and at the same time does not have a Confirmed Identity in the Application,
    • if the MultiSport Card User, in the case of use of International Visits, has not completed the Confirmed Identity procedure in the Republic of Croatia.
  13. Benefit Systems has the right to deactivate the card and/or block the MultiSport Card User from using the Virtual MultiSport Card in the following cases:
    • if the User uses the Virtual MultiSport Card contrary to these Terms of Use, especially if the User is not the owner of the card or if he has uploaded a photo of a person who is not the owner of the MultiSport Card in the Application,
    • if there is a well-founded suspicion of the use of the Virtual MultiSport Card by unauthorised persons,
    • if the Virtual MultiSport Card is used for the purpose of reducing the functionality of the Application by intentionally limiting its availability or overloading its capacity,
    • in cases where the provisions of these Terms of Use are violated.

Intellectual property rights

  1. Use of the My MultiSport Platform or Application or acceptance of these Terms of Use will not result in the transfer of any intellectual property rights, primarily copyrights, on the My MultiSport Platform or in the Application or any part thereof, to the MultiSport Card User.
  2. Intellectual property rights over all content available in the My Multisport Platform or  Application, including copyrights in its graphic and verbal components, navigation solutions, content selection or appearance, are protected by law and are owned by Benefit Systems or entities with which Benefit Systems enters into appropriate agreements.
  3. Accordingly, it is not permitted to copy or modify the My Multisport Platform or Application, or any of its parts; it is not permitted to extract the My Multisport Platform and or Application’s source code, translate the Application into other languages, or create derivative versions of the Application.
  4. Benefit Systems has the right to make changes to the My Multisport Platform or  Application, change the design and/or functionality, at any time and for any reason.
  5. Any use of the content may only take place with the prior express consent of Benefit Systems.
  6. Upon acceptance of these Terms of Use, Benefit Systems will grant the MultiSport Card User a non-exclusive, non-transferable, free, time and territory limited license to use the My Multisport Platform and Application exclusively for personal purposes to the extent of its features provided to the MultiSport Card User in these Terms of use. The license is limited in time to the validity period of the right to use the MultiSport Card and is territorially limited to the area of the MultiSport Program.
  7. The MultiSport Card User is not permitted to copy, distribute, modify, publish, commercially exploit or otherwise use the My Multisport Platform or the Application contrary to law, public morality or these Terms of Use.
  8. Benefit Systems reserves the right to revoke or limit the license at any time, in particular in the event of violation of these Terms of Use, misuse or termination of the right to use the MultiSport Card.

Responsibility

  1. Benefit Systems will not be responsible for any failure or interruptions in the operation of the Application, resulting from technical reasons, including a change in the version of the Application, a change in the operating system on the MultiSport Card User’s device or the incompatibility of other software on that device.
  2. Benefit Systems shall not be responsible for any technical interruptions resulting from the unavailability of the Internet or external websites not operated by Benefit Systems.
  3. Benefit Systems will not be responsible if the security of the device on which the Application is installed is compromised due to viruses, malware and similar security threats, and if the Application does not work properly as a result.
  4. Benefit Systems is not responsible for the costs incurred by the MultiSport Card User using the Application in terms of costs incurred by the MultiSport Card User towards the teleoperator due to the use of the Internet connection.
  5. Benefit Systems states that the information relating to the Partner’s Sports Facilities accepting MultiSport Cards provided in the Application is current, unless there have been some changes in this regard that the Partner has not notified Benefit Systems.
  6. Benefit Systems shall not be liable for any default or failure to fulfill its obligations caused by force majeure, i.e. circumstances beyond Benefit Systems’ control, which Benefit Systems could not have reasonably foreseen or prevented, including disasters, natural disasters, fires, floods, wars, strikes, riots or weather conditions that permanently or temporarily prevent or interfere with the use of all or some features of the Application.
  7. Benefit Systems reserves the right to block MultiSport Card Users from using the features of the Application after the expiry of the MultiSport Card.
  8. MultiSport Card Users can use the activities available in the MultiSport Program, as well as additional activities presented in the application, at their own risk, depending on their health and physical condition.

V. TERMS OF ACCESS TO SPORT FACILITIES

  1. At each arrival at the Sports Facility, the user of the Plastic MultiSport card must present their MultiSport Card, an identification document and register a visit at the electronic card reader in the Sports Facility.
  2. Virtual User is obliged to perform the Confirmed Identity procedure by presenting a valid Identification document during the first visit, when changing the photo in the Application or if the mobile device is changed.
  3.  As a condition for benefiting from International Visits, each Virtual User shall, before accessing the service, present at the relevant Sport Facility a Virtual Card with a Confirmed Identity. International Visits shall not be permitted based on a Virtual Card presented together with an Identity Document if the Virtual User’s identity has not been confirmed in the Application, i.e. if the User has not completed the Confirmed Identity procedure in the Republic of Croatia.
  4. For each next visit registration, the Virtual User must present the Virtual MultiSport Card (“My Card” tab in the mobile application) and register the visit by scanning the QR code.
  5. The MultiSport Card User can be denied a service in the Sports Facility if the service he wants to use is fully booked at that moment.
  6. Using the International Visit may require knowledge of the foreign language used in the country where the Sports Facility is located. The primary language of providing services and communications in the Sports Facility is the official language of the country in which the Facility is located, and the Sports Facilities may provide information (including instructions for using the services) and customer support in other languages, especially English, but this is not an obligation of either the Benefit Systems Group Companies or the Sports Facility.
  7. Ignorance of the language in which the service is provided is not a basis for claims, complaints or refunds related to the use of the MultiSport Program, provided that the service is made available in accordance with the relevant partnership agreement.

VI. RACKET SPORTS

For racket sports (tennis, badminton, squash, table tennis, padel), the following rules apply:

  1. The appointment must be booked and agreed directly with the Sports Facility – Partner.
  2. Benefit Systems will cover the full amount or a certain part of the desired appointment, depending on the service, the appointment or the agreement reached with the Sports Facility – Partner.
  3. If an additional payment for the appointment is required, it will be made according to the valid price list of the Sports Facility – Partner.
    The conditions and rules of use should be checked with the Sports Facility that provides the service.

VII. MISCELLANEOUS

  1. Employees of the Sport Facilities and employees of Benefit Systems are entitled to verify the Identification Documents of the MultiSport Card Users. In case of discrepancy with the names on the respective MultiSport Card, handing over of the respective misused MultiSport Card can be requested, and the company Benefit Systems is entitled to deny access to the services to that MultiSport Card User. The company Benefit Systems is entitled to block the respective MultiSport Card also when the person who is actually using the MultiSport Card at the moment of the verification refuses to present his/her Identification Document.
  2. Benefit Systems and the Client will not be held responsible for any damage that the User suffers when using the services covered by the MultiSport Program. Also, Benefit Systems is not responsible for possible changes in the type and/or volume of services provided by Sports Facilities included in the MultiSport Program.
  3. These Terms of Use can be amended and/or supplemented by Benefit Systems. The new/amended Terms of use enter into force as from the 1st date of the month following their publishing on the website of Benefit Systems: https://benefitsystems.hr and in the Application. Benefit Systems is obligated to publish on its website https://benefitsystems.hr and in the Application the new/amended Terms of Use until the 15th day of the month preceding the month in which they enter into force. The Clients are entitled to object to the new/amended Terms of use until the last date of the month in which the Terms of use have been published on the website by sending an e-mail to kontakt@benefitsystems.hr. In case they do not send an objection against the new/amended Terms of use, they shall be deemed approved by the Client.
  4. Detailed information on the processing of personal data in connection with the use of the MultiSport Card is available in the Privacy Policy, which you can view here.
  5. Any and all disputes that may arise in relation to the Terms of Use will be referred for resolution to the competent court in Zagreb.

Terms of use published on November 14th, 2025, effective from December 1st, 2025.